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Visual and acoustic information on public buses (EMT Madrid)


Public transportation is not easily accessible for persons with visual and hearing impairments who would like to navigate the city in a safe and independent way. The use and further development of ICT and Augmented Reality applications help to make public transportation more accessible. The aim of the practice is to make the use of the public bus transportation easier for everyone, regardless of their physical, mental or sensory conditions.


A series of actions that introduced the concepts of ICT have been implemented:
• Visual and acoustic information systems installed inside and outside the bus and at bus stops
• Systems based on mobile phones, with voice recognition and synthesis
• Innovative mobile applications, such as a voice guidance system to use the bus, including Augmented Reality


To facilitate the use of the bus service by persons with visual impairments, visual and acoustic information is provided both inside and outside the vehicle. It indicates the position of the bus, the line number, the direction and information about the route once the bus arrives at the bus stop. The information panels at the bus stop include audio information that can be activated through a simple button or by activating Bluetooth on the mobile phone. A telephone service provides automatic information about the estimated time of arrival at each stop. The website has also been created in an accessible way, implementing the INCLUSITE tool, which includes features like control by voice, noise or gesture.


Empresa Municipal de Transportes de Madrid, S.A.
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